Privacy Policy

1. Introduction

This Privacy Policy explains how Firellama Technology Private Limited ("Firellama", "we", "us") collects, uses, discloses, and protects your personal data when you use our website and services. It applies to individuals in India and those using Firellama’s services from elsewhere.

2. Data We Collect

• Personal data you provide (name, email, phone, company, job title).
• Usage data (IP addresses, browser/device info, pages visited, session times).
• Analytics data through tools like Google Analytics.

3. Purposes for Processing

• Provide and improve services
• Personalize and enhance your experience
• Communicate about features, updates, or support
• Comply with legal obligations
• Prevent fraud or misuse

4. Legal Basis under DPDP Act

• Consent (opt-in for cookies and marketing)
• Legitimate interest (service provision, fraud prevention)
• Legal obligations (for compliance purposes)

5. Data Sharing & Disclosure

• Trusted service providers (hosting, analytics, payment gateways)
• Legal authorities if required by law
• Third parties as aggregated/anonymized information

We do not sell your personal data.

6. Data Retention

We retain data as needed for legitimate purposes or legal requirements. When no longer necessary, we securely delete or anonymize it.

7. Security Measures

We implement appropriate organizational, technical, and physical measures—such as encryption and firewalls—to protect personal data.

8. User Rights

• Access, correct, update, or erase your personal data
• Withdraw consent at any time
• Lodge complaints via Firellama or the Data Protection Board of India

9. International Transfers

We may transfer data outside India to jurisdictions with adequate protection. Such transfers comply with DPDP rules.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. Links to Third-Party Sites

Our site may link to external services. Firellama isn’t responsible for their privacy practices—please check theirs directly.

12. Updates to Policy

We may update this policy. Updates will be posted here, with the "Last updated" date changed.

13. Contact Us

For privacy, cookies, or other legal inquiries, please reach out via email or our Site’s Contact form.